Warranty

Extended warranty

Elacin offers a 5 years manufacturer warranty. This allows users to benefit from Elacin’s After Sales Service for 5 years.

Thanks to the latest 3D manufacturing technologies applied to soft materials (silicones), Elacin now covers the fifth year of use of custom-made hearing protection. Aiming to provide optimum protection for our users, we continue to recommend the renewal of earplugs during the fifth year of use.

  • Custom-made hearing protection: all versions of Elacin RC (incl. acrylic), Elacin CH (incl. acrylic),
    Elacin ER, SafeSound, Elacin Relax and Elacin Swim for all B2B and B2C customers enjoy a 5-year warranty.
  • Accessories and electronic equipment, such as Elacin BoomMic, Elacin SoloCom and Tube, have a 1-year warranty.
  • Universal hearing protectors have a 1-month warranty.
What’s included in the warranty?
  • Material errors and manufacturing errors
  • Tear or damage
  • Comfort problems
  • Broken cord
  • Broken filter
What is not included?
  • Loss or theft
  • Exact level of attenuation

For more information, contact our Customer Service Department or your contact person.